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The shipment tracking for your customer experience
You inform your customers of the progress of their delivery, you anticipate your delivery problems and you reduce by 50% your customer service’s workload.
More than 300 brands use Boxia
Track all your shipments in one single place
Finding information about your shipments is repetitive and time-consuming : you must log onto each carrier’s website. With Boxia, you can track all your shipped orders in real time on one platform and save time every day!
- Centralized tracking of your shipments
- Integration with 100+ carriers
- Advanced multi-criteria search
Anticipate your delivery issues
Incidents may occur throughout the delivery, and usually your customers are the ones who report these issues to you. With Boxia, you automatically detect your delivery anomalies and deal with these problems even before your customers know it!
- Real-time alerts in case of a delivery issue
- Prioritization of delivery anomalies
- Detection of delivery delays
Notify your customers in real time
During delivery, customers may contact you with questions like “Where is my order?”. With Boxia, you send your customers proactive delivery notifications that allow you to reduce by 80% calls and emails to your customer service. By including marketing content in your notifications and your tracking page, you re-engage your customers throughout delivery!
- Multilingual notifications (emails and SMS)
- Customized package tracking page with timeline
- Insertion of marketing content (72% avg. open rate)
Analyze your post-purchase performance
Once your orders have been shipped, you generally lack visibility over your deliveries’ performance and quality. With Boxia, you control everything that happens after your packages have been shipped: you monitor your delivery times by carrier, you analyze your delivery incidents and you identify the marketing content to which your customers are most attentive!
- Logistics monitoring (carrier performance, delivery times, ...)
- Anomalies dashboard (incidents, delays, ...)
- Marketing analysis (open rate, clicks, ...)
Boxia easily integrates with your systems
Boxia is connected to more than 100 carriers around the world.
Boxia is quickly installed thanks to different apps.
E-merchants trust us
With to Boxia, hundreds of brands deliver the best post-purchase experience to their customers!
"Thanks to Boxia, we have a transversal vision of our customers' delivery experience and we easily identify orders at risk. In addition, we have noticed the difference in our customer service: the number of inbound calls has significantly decreased. In a word: Boxia makes our life easier!"
Harold Perez - Head of Digital and Ecommerce
"We are delighted with our use of Boxia: the platform allows us to tap into a new marketing channel and boost our repeat purchase rate. Above all, the feedback from our customers is superb: they love it! Thanks to our reports, we easily analyze the marketing content that our customers like."
Patricia Moy - Director of Ecommerce
"Boxia allows us to reassure our customers during delivery and reduce calls to our customer service! The implementation of Boxia had an immediate effect: today, Boxia saves us between 4 and 6 hours per week. Our customers' reviews confirm that they appreciate their new delivery experience."
Clémence Yon - Chief Operating Officer
"With Boxia, we are proactive in the way we deal with delivery incidents. Before, we discovered the problems because our customers reported them to us! One of the biggest gains for our teams is the time saved by our agents, and the feeling of being now in the control and anticipation of issues."
Theophane de la Charie - Chief Executive Officer
A technology for your customer relationship
You optimize your customer service
Your alerts allow you to quickly identify your delivery anomalies and deal with them even before your customers contact you!
You manage your operations
By centrally tracking all your shipments, you analyze the performances and problems of your carriers: you identify risks and areas for improvement.
You re-engage your customers
With a 72% open rate, your delivery notifications allow you to promote your brand and products, when your customers are the most attentive!
You reduce your contact rate
Detection of delivery issues and proactive communication help you reduce by 80% contacts to your customer service (calls, emails, chat, ...).
You strengthen your customer loyalty
Thanks to your delivery notifications, you keep the link with your customers during delivery and always give them visibility on their order.
You boost your customer satisfaction
Thanks to your notifications and your tracking page, you give your customers a personalized, reassuring delivery experience at your image!
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