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Be proactive with your customers during delivery
You reassure your customers at every step of their delivery (even if there is a problem!) and you reduce your customer service workload by 40%.
Track all your shipments in one single place
Finding information about your shipments is repetitive and time-consuming : you must log onto each carrier’s website. With Boxia, you can track all your shipped orders in real time on one platform and save time every day!
- Centralized tracking of your shipments
- Advanced multi-criteria search
- Integration with many carriers
Anticipate your delivery issues
Incidents may occur throughout the delivery, and usually your customers are the ones who report these issues to you. With Boxia, you automatically detect your delivery anomalies and deal with these problems even before your customers know it!
- Real-time alerts in case of a delivery issue
- Prioritization of delivery anomalies
- Detection of delivery delays
Notify your customers in real time
During delivery, customers may contact you with questions like “Where is my order?”. With Boxia, you send your customers proactive and customized delivery notifications that allow you to reduce by 41% calls and emails to your customer service. By including marketing content in your notifications, you re-engage your customers throughout delivery!
- Multilingual notifications (emails and SMS)
- Insertion of marketing content (72% avg. open rate)
- Customized package tracking page
Analyze your post-purchase performance
Once your orders have been shipped, you generally lack visibility over your deliveries’ performance and quality. With Boxia, you control everything that happens after your packages have been shipped: you monitor your delivery times by carrier, you analyze your delivery incidents and you identify the marketing content to which your customers are most attentive!
- Logistics monitoring (carrier performance, delivery times, ...)
- Anomalies dashboard (incidents, delays, ...)
- Marketing analysis (open rate, clicks, ...)
E-merchants trust us
Thanks to Boxia, many brands deliver the best post-purchase experience to their customers!
A technology for your customer relationship
You strengthen your customer loyalty
Thanks to your delivery notifications, you keep the link with your customers during delivery and you give them visibility on their order, from purchase to delivery!
You re-engage your customers
With a 72% open rate, your delivery notifications allow you to promote your brand and products, when your customers are the most attentive!
You reduce your contact rate
Proactive communication to your customers throughout delivery helps you reduce by 41% the solicitations to your customer service (calls, emails, chat, ...).
You monitor your carriers
By centrally tracking all your shipments, you analyze the performances and problems of your carriers: you identify risks and areas for improvement.
Our blog
Read our latest articles with our advice on ecommerce, our tips and news!
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