Reporting and analytics

Detailed performance analytics

Analyze post-purchase performance and make the right decisions!


Our advanced analytics include multiple dashboards to help you monitor your post-purchase performance. This allows you to make the right decisions to improve overall customer shopping experience and monitor carriers (choice of carrier, delays, incidents, delivery promise, marketing content etc.)

Manage operations

Assess the quality of service of each carrier with powerful analytics.

Make decisions

Identify carriers responsible for main incidents according to geographical zones.

Improve customer service

Offer accurate delivery promises based on actual delivery lead times.

Logistics analytics

Analyze delivery lead times, delays and delivery incidents according to carriers and countries (volumes, typologies, rates, etc.).

Open and click rates

Track the open and click rates for sent notifications and identify the content that you customers are most interested in.

"Boxia allows us to reassure our customers and reduce calls to our customer support: today, Boxia saves us between 4 and 6 hours per week. Our reports allow us to easily monitor the performance of our carriers and the respect of their commitments, especially in terms of lead times."

Clémence Yon - COO at Le Colonel

Automatic reports

Receive personalized detailed reports on logistics performance to analyze your post-purchase experience.

Data export

Export performance data and detailed reports and receive tracking data in real time with webhooks and API.

Ready to deliver an amazing post-purchase experience?