Incidents detection

Automatic detection of delivery issues

Receive automatic alerts when one of your shipments has an issue!


Boxia automatically identifies any delivery anomalies with over 25 different incident categories allowing you to be proactive and solve the problems before your customers even contact you

Identify problems

Detect delivery incidents as soon as they occur and spot any risks.

Increase satisfaction

Deal with delivery issues before your customers even realize there’s a problem.

Be proactive

Unlock situations that delay the delivery of your products to your customers.

Automatic alerts

Real time alerts for any delivery issues (package not moving, withheld at customs, damaged package, lost parcel, address problem,…)

Typologies of incidents

Your delivery anomalies are classified into several categories to help you identify the most important issues.

"Boxia allows us to proactively deal with delivery incidents. Before, our clients were the ones to report delivery issues! Now, not only do we save time, but we can also control the delivery experience of our customers. Thanks to Boxia, we easily know when there's a delivery issue."

Theophane de la Charie - CEO at Compagnie des Sens

Detect delivery delays

Identify orders that are delivered late and filter by carrier and country of destination.

Treating anomalies

Your team can deal with each incident either by considering the order as delivered, or by contacting your carrier or your customer.

Proactive customer support

Boxia allows you to send delivery data to your systems using different apps (Zendesk, Gorgias, Klaviyo, Webhooks, API, etc.)

Ready to deliver an amazing post-purchase experience?