Customer Success Stories

Brands across multiple sectors trust us

Boxia helps brands gain visibility on their shipments and deliver the best post-purchase experience to their customers.


Increased customer satisfaction thanks to proactive post-purchase experience


Strengthened customer relationship during delivery with interactive tracking pages


Proactive and customized order tracking to reduce inbound customer calls​

“The feedback from our customers is great: they love it, and our brand image is more professional. Our notifications and our customized tracking pages allow us to maintain a close relationship with our customers: they are satisfied, and they buy more, more often.”

Patricia Moy - Ecommerce Director at Caudalie


Decrease in customer enquiries about delivery tracking


Decrease in calls and emails to customer support during delivery


Increased NPS thanks to proactive management of delivery incidents

"Boxia allows us to reassure our customers and reduce calls to our customer support: today, Boxia saves us between 4 and 6 hours per week. Our advanced analytics allow us to easily monitor the performance of our carriers, especially in terms of lead times."

Clemence Yon - Chief Operating Officer at Colonel


Additional visits to the website thanks to traffic generated during delivery


Proactive post-purchase communication to build customer loyalty


Drop in order returns thanks to personalized communication

"Thanks to Boxia, we now have control over the delivery experience of our customers and can easily identify any incidents. We’ve also noticed a significant decrease in the amount of inbound calls to our customer support. Boxia makes our life easier!"

Harold Perez - Head of Digital & Ecommerce at Valege Lingerie

Ready to deliver an amazing post-purchase experience?