Anticipate
Boxia automatically identifies any delivery anomalies with over 25 different incident categories allowing you to be proactive and solve the problems before your customers even contact you
Incidents detection
Automatic detection of delivery issues
Receive automatic alerts when one of your shipments has an issue!
Identify problems
Detect delivery incidents as soon as they occur and spot any risks.
Increase satisfaction
Deal with delivery issues before your customers even realize there’s a problem.
Be proactive
Unlock situations that delay the delivery of your products to your customers.
Automatic alerts
Real time alerts for any delivery issues (package not moving, withheld at customs, damaged package, lost parcel, address problem,…)
Typologies of incidents
Your delivery anomalies are classified into several categories to help you identify the most important issues.
"Boxia allows us to proactively deal with delivery incidents. Before, our clients were the ones to report delivery issues! Now, not only do we save time, but we can also control the delivery experience of our customers. Thanks to Boxia, we easily know when there's a delivery issue."
Theophane de la Charie - CEO at Compagnie des Sens
Detect delivery delays
Identify orders that are delivered late and filter by carrier and country of destination.
Treating anomalies
Your team can deal with each incident either by considering the order as delivered, or by contacting your carrier or your customer.
Proactive customer support
Boxia allows you to send delivery data to your systems using different apps (Zendesk, Gorgias, Klaviyo, Webhooks, API, etc.)
