Incidents detection

Proactive management of your incidents

You are notified when one of your packages has an issue!

Anticipate

Thanks to Boxia, your delivery anomalies are automatically detected and you deal with them before they impact the shopping experience of your customers: you are proactive and your customers no longer contact you because of an incident!

Identify problems

Detect delivery incidents as soon as they arrive, and spot your orders at risk.

Increase satisfaction

Deal with delivery issues before your customers even realize they have occurred.

Be proactive

Unlock situations that delay the delivery of your products to your customers.

Automatic alerts

The problems on your shipped orders are detected in real time (package not moving, held at customs, damaged package, lost package, address problem,...)

Typologies of incidents

Your delivery anomalies are classified into several categories to help you identify the most important issues.

Delays detection

You can easily identify the orders that are delivered late, by carrier and country of destination.

Treatment of anomalies

Your agents deal with each incident either by considering the order as delivered, or by contacting your carrier or your customer.

Claims management

You collect your customer claims via your customer claims page or your support ticket system.

Customer service proactivity

By being automatically alerted, you proactively manage problems before your customers contact you!

Boxia allows you to send the shipping data of your packages to your systems using different apps (Zendesk, Webhooks, Zapier).

"With Boxia, we are proactive in the way we deal with delivery incidents. Before, we discovered the problems because our customers reported them to us! One of the biggest gains for our teams is the time saved by our agents, and the feeling of being now in the control and anticipation of issues."

Theophane de la Charie - CEO at Compagnie des Sens

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