Zendesk – Boxia Integration

Zendesk + Boxia

Thanks to a more efficient management of tickets, our integration with Zendesk allows you to improve productivity and quality in your customer relations.

  • Package tracking integrated with Zendesk tickets
  • Automatic incident alerts
  • Real-time data update
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Native integration

Your data is automatically synchronized between Prestashop and Boxia.

Boosted customer satisfaction

You offer a proactive, reassuring and branded post-purchase experience to your customers.

Optimized customer support

You reduce up to 80% of requests to your support (calls, emails, chat, etc.).

Track your deliveries directly in Zendesk

Your order tracking information is directly accessible next to your Zendesk tickets.

“The integration of Boxia with Zendesk helps us daily in our interactions with our customers. As soon as a customer asks us a question, our teams know at a glance where their order is and if there is a problem. Since we implemented Boxia, we have saved considerable time!”

Ben Cherriere - CEO at Plus de Bulles

Be faster when replying to your customers

You respond more quickly to your customers when they ask you questions about their delivery.

Resolve issues before being contacted by your customers

Thanks to your automatic alerts, you are notified in Zendesk as soon as one of your orders encounters an incident.

Ready to deliver an amazing post-purchase experience?

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