Be proactive with your customers during delivery
You reassure your customers at every step of their delivery (even if there is a problem) and you reduce your customer service workload by 40%.
Track all your shipments in one single place
Finding information about your shipments is repetitive and time-consuming : you must log onto each carrier’s website. With Boxia, you can track all your shipped orders in real time on one platform and save time every day!
Anticipate your delivery issues
Incidents may occur throughout the delivery, and usually your customers are the ones who report these issues to you. With Boxia, you automatically detect your delivery anomalies and deal with these problems even before your customers know it!
Notify your customers in real time
During delivery, customers may contact you with questions like “Where is my order?”. With Boxia, you send your customers proactive and customized delivery notifications that allow you to reduce by 41% calls and emails to your customer service. By including marketing content in your notifications, you re-engage your customers throughout delivery!
Analyze your post-purchase performance
Once your orders have been shipped, you generally lack visibility over your deliveries’ performance and quality. With Boxia, you control everything that happens after your packages have been shipped: you monitor your delivery times by carrier, you analyze your delivery incidents and you identify the marketing content to which your customers are most attentive!
E-merchants trust us
Thanks to Boxia, many brands deliver the best post-purchase experience to their customers!
A technology for your customer relationship
Interested in Boxia?